Privacy Policy

Last updated: September 2026

Introduction

This Privacy Policy explains how basin-spark collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact details when you submit enquiry forms
Email addresses for correspondence purposes
Service preferences and requirements you communicate to us
Any additional information you choose to provide in messages or consultations

We also automatically collect certain technical information when you visit our website, such as IP addresses, browser type, device information, and pages visited, through the use of cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide the services you request
To communicate with you about your service engagement
To improve our website functionality and user experience
To analyse website traffic and usage patterns
To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract performance: when processing is necessary to provide services you've requested
Legitimate interests: for business operations, website improvement, and communications
Consent: where you've provided explicit consent for specific processing activities
Legal obligations: where we're required to process data to comply with applicable laws

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in our operations, under strict confidentiality obligations
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of others
In connection with a business transaction such as a merger or acquisition

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for three years from last contact, after which it is securely deleted unless you're an active client.

Your Rights

Under data protection law, you have the following rights:

Right to access: request copies of your personal data
Right to rectification: request correction of inaccurate information
Right to erasure: request deletion of your data in certain circumstances
Right to restrict processing: request limitation on how we use your data
Right to data portability: receive your data in a structured format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent

To exercise any of these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyse usage. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

basin-spark
42 Castle Street
Liverpool, L2 7LQ
United Kingdom
[email protected]