GDPR Compliance

Our Commitment to Data Protection

basin-spark is committed to full compliance with the General Data Protection Regulation (GDPR) and UK data protection legislation. We take the protection of your personal data seriously and have implemented comprehensive measures to ensure compliance with all applicable requirements.

Data Controller

basin-spark acts as the data controller for personal information collected through our website and services. We are responsible for determining the purposes and means of processing your personal data.

Contact details:
basin-spark
42 Castle Street
Liverpool, L2 7LQ
United Kingdom
[email protected]

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so under GDPR Article 6:

• Contract: Processing necessary for performing our services
• Legitimate interests: For business operations, fraud prevention, and service improvement
• Consent: Where you have given clear consent for specific processing
• Legal obligation: Where processing is required by law

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access (Article 15)

You can request confirmation of whether we process your personal data and obtain a copy of that data. We will provide this within one month of your request.

Right to Rectification (Article 16)

You can request correction of inaccurate personal data and completion of incomplete data.

Right to Erasure (Article 17)

You can request deletion of your personal data in certain circumstances, including where data is no longer necessary for the purposes collected, where you withdraw consent, or where you object to processing.

Right to Restriction (Article 18)

You can request restriction of processing in specific situations, such as when you contest data accuracy or object to processing.

Right to Data Portability (Article 20)

You can receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object (Article 21)

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making (Article 22)

We do not currently engage in automated decision-making or profiling that produces legal or similarly significant effects.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within one month, though this may be extended by two additional months for complex requests.

We may request additional information to verify your identity before processing requests.

Data Transfers

Your personal data is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place as required by GDPR Chapter V.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our standard retention periods are:

• Enquiry data: 3 years from last contact
• Client service data: 7 years from service completion
• Marketing consent data: until consent is withdrawn
• Website analytics: 26 months

Data Security Measures

We implement appropriate technical and organisational measures to ensure data security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles
• Incident response procedures

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you without undue delay as required by GDPR Article 34. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly collect or process personal data of children without appropriate parental consent.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In the UK, the supervisory authority is:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Questions and Concerns

If you have questions about our GDPR compliance or wish to exercise your rights, contact us at [email protected].